This Design Playbook will be a team effort and we will use your time and energy wisely.
Input from Telus International
Focus Groups
To gather feedback from team members around the world, we believe that virtual focus groups with live polling will allows us to combine a wide variety of voices, tangible data, and real conversations that uncover qualitative context.
Quantity: (4) Regional Focus Groups
Participants: 15-20 team members per focus group
Time: 1.5 hours per focus group
Workshops
Working with your internal subject matter experts in interactive workshops will be a key input to the process. We propose using interactive workshops to gather requirements related to facilities management, brand, technology, and other strategic considerations for the future of workplace at Telus International.
Quantity: (3) Information Sharing Workshops
Participants: 4-6 stakeholders per workshop
Time: 2 hours per workshop
Existing Materials
We will do our homework and complete a deep dive into all relevant existing materials that you have ensure we are familiar with where you are today so we can keep moving forward. This include floor plans for existing spaces and brand standards.
Existing data request may include:
AutoCAD plans for (4) locations
Signage and branding plans for (4) locations
Existing guidelines for facilities or brand/signage
Milestone Checkpoints
Throughout this project we have built in checkpoints for the core team to review and provide feedback on the data gathered and the playbook development. It starts with a kick-off meeting to set our trajectory followed by milestones at each major decision point to make sure we stay aligned with the goals we’ve defined for this effort.
Quantity: (1) Project Kick-off meeting and (5) Project Milestone Checkpoint meetings
Participants: Core Team + Key Stakeholders as needed
Time: 2 hours per Milestone Checkpoint meeting
Weekly Touch Base
We expect to check-in, share status, and follow up on feedback with all or some members of the team each week at a minimum. We can do this in a weekly meeting, weekly status reports, asynchronous team chats, or any other channel that Telus International has found useful for past projects.
Quantity: (16) Touch base activities
Participants: Core Team
Time: 30 minutes if touch base is a meeting
Want more or less?
The level of engagement with Telus International team members and subject matter experts is one driver of the project cost. If you want more engagement (all employee surveys, additional focus groups, workshops etc.) we will happily provide unit pricing for each activity. By the same token, if you feel what we have proposed is more than you intended, we will adjust our scope and price accordingly.